F.A.Q. Please contact us if your question is not answered below. When will an event be posted online? How long will an event stay posted to the website? When I click on a state to view an event’s photos, why does it take me to the PhotoReflect.com website? How long will it take for my order to ship? Why can it take up to 3 weeks or more for special orders? How are orders shipped? Why is my card charged or my check cashed before my order is shipped? Can I pay for my online order by check? Can I have photos e-mailed to me? Can I place my order over the phone? Why aren’t team photos permitted on CD orders? For the CD I’m ordering, can you crop, lighten, or add text to the photos? When I order a CD, will they be high resolution files? Are CD images copyrighted? Can I add text to the print I am ordering? The photo doesn’t show the athlete’s full arm or skates etc. in it. Can it be included when it is printed? Why was the print I ordered cropped when the photo online shows more of the image? Do photos come mounted or framed? Why are the photos on the CD I purchased sideways? How do I rotate the photos so they are right side up?